We all know that when problems occur with your home they can be stressful, so we aim to make dealing with them as simple as possible.

Let Only

For any Let Only properties, you will need to contact your landlord direct.


Fully Managed

For any fully managed properties, you can contact the Property Management team. Details of which you will find in your Tenancy Pack. You will have access to a 24/7 phone line for any emergencies. 


Emergencies Include:

  • Serious damage caused by storm, accident or flooding
  • The property is insecure
  • Serious electrical faults and no lighting/power
  • No hot water
  • No heating (1 October – 30 April)
  • Burst pipe and uncontrollable plumbing leaks
  • Blocked or leaking drains
  • Toilet not working, where there is only one toilet in the property


*Please note you may be charged for false call-outs/missed appointments, please refer to your tenancy agreement for more information.


If you have a maintenance issue that you are responsible for you may wish to use our list of recommended contractors.


02921 993 532 – 24 Hour Electricians
(Callout fees to be agreed at the time of the call)

General Maintenance

Mel, 07779 772 071 – Premier Property Services
(£75 callout charge on 24th, 25th, 26th, 31st December & 1st January. £50 callout charge every other day)

Plumbing & Gas

Prings Plumbing & Heating Ltd.
Tel: 07377 869 688 (24hr Call Out)


Merthyr Locksmith Services,
07377 884 843
(24hr Call Out, NUS Discount, Payment expected on completion of works)